Owners Area

Please find below site news and available documents for you to download. 

Happy holidays!

Our office is closing today until the 4th of January. We’d like to wish everyone the best over the next few days and a Happy New Year!

We will be remaining open until the 4th as expected for those who have plans to come up for Christmas and those in the local area who will use their caravan/lodge in line with government advice over new year.

See you all in 2021, a hopefully healthier season!

Wi-Fi Result

A quick post to let you know the outcome of the Wi-Fi options. We will be in touch individually when we have more information

Option 2, the individual kits came out on top by more than double the response for Option 1. We do recognise this won’t be for everyone so we are looking into ways to provide something for those of you who do not want a kit installed.

If you said you wanted option 1 this doesn’t mean you cant opt for a kit at some point in the future. As the letter stated it was just to find out how changing the system would be received. More details regarding the purchase of a kit etc.. will be sent out at a later date when all the specifics have been worked out.

We are looking to have the system on our end set up so installations can begin for the new season, but as 2020 has proved, nothing can be set in stone!

– 16/12/2020

 

Wi-Fi – let us know what you think!

One week left to let us know your preference for the Wi-Fi… make sure you send us a message by the 27th of November!!

Thanks to everyone who has replied so far 🙂

 

Drain downs complete

NO DRAIN DOWN 2020.pdf

The drain downs were completed on Tuesday 10th November. If you need to access your van from now until 4th January, you must arrange reconnection and drain down yourself.

The caravans that were left connected to water are in the attached pdf. If you are on this list and expected to be drained down, please contact the office immediately.

 

Services during the extension

The Laundry will remain open during the extension but please keep the door closed when you are in the building and when you leave.

The bin store in Brae walk and by the play park will not be in use during the extension due to reduced demand. The bins in the lodge site, by the electric shed and at either end of the high road will still be available.

Please keep using the hand sanitiser and report if you find one empty.

 

Wi-Fi plan

E-Mails and letters have just been sent out with a few points we’d like to hear from you about. Please respond by Friday 27th November by email, text or WhatsApp message.

Please also remember Lynne is no longer working with Findhorn Sands so please check to make sure you are not using her mobile number any more (07*** **0718) and have the office mobile number instead ( 07895 376541)

 

Drain downs from 2nd November

Please be aware the drain downs will begin from Monday 2nd of November and take roughly a week. If you’d like us to leave your van connected you must let us know by Friday 30th October. If we haven’t heard from you, we will assume you would like your van to be drained down.

Imogen is out of office from Friday 23rd October-Sunday 1st November so some replies and requests make take a little longer than usual, however there will still be someone available for emergencies and some general enquiries.

 

Basic life support during COVID-19

The people who provide our on-site defibrillator have sent this poster for basic life support during COVID. Worth having a quick scan and passing it on, so others know what to do, should this situation ever arise.

End of Season Drain down

If you would like your van to stay connected to water at the end of the season, please make sure you let the office know by Friday 30th October. The drain downs will be carried out the week following and unless we have been told otherwise, we will go ahead and drain down your van.

Gas Safety Inspection Billing

The invoices for the gas safety inspections are currently being prepared. For many, the rates return will cover the bill, but the invoice will still be sent to show how the money has been allocated, along with the Credit Note to show how much is left on the account (if any).

If your credit note has already been used on another invoice (in full or partially), the amount to pay will be shown.

If you are confused about anything, please get in touch.

Downloads

Please click the following link for Season Extension Guidance:
Findhorn Sands Season Extension Guidance

Please click the following link for Reopening Guidance:
Findhorn Sands Reopening Guidance

Some useful contact numbers and information:
Useful contact numbers/information

Useful Information Videos
Water supply, gas supply, reading the gas meter 

Please click here for the Terms & Conditions:
Park-Terms-and-Conditions-2020

For information about Additional Charges:
Additional Price Guide